Job Description
Firstsource Solutions is hiring Associate and Senior Associate – Query Management professionals for its Hyderabad operations. This role focuses on delivering high-quality customer support through international chat and voice processes while also handling service-related upselling. The position is ideal for individuals who enjoy customer interaction, problem-solving, and working in a fast-paced international environment.
Job Details Table
| Category | Description |
| Company | First Source |
| Designation | Associate/ Senior associate |
| Job role | Customer Support Associate – International Chat/Voice & Upselling |
| Location | Hyderabad |
| Education | Minimum 10th Pass (SSC) |
| Experience | Fresher to 1+ year |
| Package | 2 LPA – 4 LPA |
About the Role
In this role, you will be responsible for managing customer queries related to existing and new services through chat and voice support. You will act as the first point of contact for international customers, ensuring quick resolution, clear communication, and a positive customer experience. Upselling relevant services is also a key part of this position.
Key Responsibilities
- Handle inbound customer calls and chats for international clients
- Resolve service-related queries accurately and within defined timelines
- Promote and upsell company services to existing and potential customers
- Update customer information correctly in internal systems
- Take complete ownership of customer issues until resolution
- Coordinate with internal teams when first-level resolution is not possible
- Communicate clearly in simple English to ensure customer understanding
- Maintain professionalism, empathy, and respect in all interactions
- Work collaboratively with team members to achieve shared goals.
Skills Required
- Basic computer knowledge (Outlook, MS Word, Internet usage)Good typing speed as per process requirements
- Strong written and verbal English communication.
- Professional and courteous attitude
- Ability to handle complex customer conversations
- Strong problem-solving mindset
- Customer-focused approach
- Team collaboration and adaptability.
Who Can Apply
- Freshers looking to start a career in international customer support
- Candidates with up to 1 year of experience in BPO or related industries
- Minimum qualification: 10th Pass (SSC)Individuals comfortable with chat and voice processes
- Candidates willing to work in a fast-paced operations environment
- Excellent entry point into the international BPO industry.
Why This Role Is a Strong Career Start
- Excellent entry point into the international BPO industry
- Opportunity to build communication and customer-handling skills
- Exposure to global clients and service standards
- Structured processes that support learning and performance improvement
- Stable role with a recognized global organization
Work Culture and Learning Environment
- Firstsource promotes a culture driven by its REACCH values, focusing on risk-taking, execution excellence, agility, customer focus, credibility, and humaneness.
- Employees are encouraged to think strategically, adapt quickly, and continuously learn in a digital-first environment while maintaining empathy and professionalism.
Career Growth Opportunities
- Clear pathways to move into Senior Associate and Team Lead roles
- Skill development through process training and performance feedback
- Opportunities to transition into quality, training, or operations support roles
- Long-term growth within a global BPM organization.
How to Apply
- Interested candidates can apply directly through the official Firstsource careers portal using the Requisition ID: 14469.
- Apply Link : Click here
- Ensure your resume highlights customer service skills, communication ability, and any prior BPO experience.
Final Job Insight
The Associate / Senior Associate – Query Management role at Firstsource is well-suited for candidates seeking stability, skill development, and international exposure. With a strong support system, customer-focused culture, and growth opportunities, this role offers a solid foundation for a long-term career in customer operations.
About the Company
Firstsource Solutions is a global Business Process Management company serving over 100 leading brands across healthcare, banking, financial services, telecommunications, and media. With operations in India, the US, UK, Philippines, and Mexico, Firstsource delivers end-to-end customer lifecycle solutions using its right-shore delivery model. The company partners with Fortune 500 and FTSE 100 organizations, helping them transform business processes and improve operational efficiency.
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