Deloitte Global Tax & Legal Support Analyst Role – 2026

If you’re looking to start your career in IT support with a globally recognized organization, the Deloitte Global Tax & Legal Support Analyst role is an excellent opportunity. This position is ideal for fresh graduates or candidates with up to two years of experience who want to build strong technical and customer service skills in a fast-paced, international environment.

Job Overview

Category	Details
Company	Deloitte
Position	Intela Support Agent – Analyst
Qualification	Bachelor’s / Master’s Degree
Experience	Freshers / 0–2 Years
Location	Hyderabad, India (Onsite)
Job Type	Full-Time
Domain	Application Support / IT Support / Operations

Overview of the Role

The Global Tax & Legal Support team at Deloitte delivers round-the-clock technical assistance for various digital applications used worldwide. As an Analyst, you will act as the first point of contact for users, ensuring that technical issues are resolved efficiently while maintaining high levels of customer satisfaction.

This role blends technical troubleshooting, customer interaction, and ticket management, making it a strong foundation for a long-term IT career.

Key Responsibilities

1. Customer Support & Communication

A major part of the role involves interacting with users through calls, emails, and chats. You will need to:

• Maintain professional call etiquette
• Provide clear and timely updates on ticket status
• Handle both internal teams and external clients, including senior stakeholders

Strong communication skills and a customer-first mindset are essential.

2. Ticket & Incident Management

You will manage support requests end-to-end, including:

• Logging incidents and service requests
• Categorizing and prioritizing issues
• Following ITIL-based processes (Incident, Problem, Change Management)

Understanding ticket lifecycle management is critical for success in this role.

3. Technical Troubleshooting

You will resolve issues related to:

• MS Office applications
• Custom-built tools on the Microsoft technology stack
• Basic systems like Active Directory

You may also:

• Create and manage user accounts
• Identify and report application defects
• Work with development teams for issue resolution

4. Performance & SLA Management

Meeting performance metrics is a key expectation. These include:

• C-SAT (Customer Satisfaction)
• AHT (Average Handling Time)
• FCR (First Call Resolution)
• Response Time & SLA adherence

Consistency and accuracy are crucial to maintaining high-quality service standards.

5. Operational Excellence

You will:

• Monitor support queues regularly
• Prioritize issues based on business impact
• Provide VIP support when required
• Participate in daily team meetings to discuss trends and improvements

This ensures continuous improvement and better service delivery.

Required Skills

To succeed in this role, you should have:

• Strong communication skills (spoken and written English)
• Basic knowledge of IT support and troubleshooting
• Familiarity with MS Office tools
• Understanding of ITIL framework (preferred)
• Ability to handle multiple tasks under pressure

Experience with tools like ServiceNow or platforms like Azure is an added advantage.

Eligibility Criteria

• Any Bachelor’s Degree
• 0–2 years of experience
• Background in computer science or IT-related fields (preferred)

Freshers with strong communication and learning ability are encouraged to apply.

Work Environment & Shift Timings

This role operates in a 24/7 support model, so flexibility is important. Typical shifts include:

• 5:30 AM – 2:30 PM IST
• 2:00 PM – 11:00 PM IST
• 9:00 PM – 6:00 AM IST

Rotational shifts may change monthly.

Career Growth at Deloitte

Deloitte offers a structured environment for professional development. Employees benefit from:

• Access to advanced learning platforms and training programs
• Exposure to global clients and leadership
• Opportunities to build both technical and leadership skills

The organization emphasizes continuous learning, helping employees grow based on their strengths and career goals.

Why Choose This Role?

This position is perfect if you want to:

• Start a career in IT support and application management
• Gain exposure to global clients and enterprise systems
• Develop skills in customer service, troubleshooting, and IT operations

It provides a solid foundation for future roles in cloud support, system administration, or IT service management.

How to Apply

• Visit the official Deloitte careers page using the link below
• Open the Intela Support Agent – Analyst role
• Read the job description carefully
• Click on apply
• Fill in your details
• Upload your resume
• Submit your application and wait for response
• 📌Apply Now