Genpact Hiring 2026: Management Trainee – Quality Analyst | Freshers & Experienced

Genpact Recruitment 2026: Management Trainee – Quality Analyst | Apply Now

Introduction

Looking to kickstart or grow your career in a fast-paced, tech-driven environment? Genpact is hiring for the role of Management Trainee – Quality Analyst (BFS049193) in Gurugram. This is an excellent opportunity for graduates and professionals who are passionate about quality, customer experience, and operational excellence.

Genpact is at the forefront of AI and digital transformation, helping global enterprises solve complex business challenges. If you are eager to work with cutting-edge technologies and be part of a dynamic team, this role could be your perfect fit. Genpact Hiring 2026: Management Trainee – Quality Analyst | Freshers & Experienced

Job Overview

Field	Details
Job Role	Management Trainee – Quality Analyst
Company	Genpact
Job ID	BFS049193
Location	Gurugram, India
Job Type	Full-Time
Education	Graduate / Post Graduate (Any Discipline)
Experience	Freshers & Experienced
Shift	Night Shift (US Hours)
Apply Mode	Online

Key Responsibilities

As a Quality Analyst, you will play a crucial role in maintaining and improving service quality. Your responsibilities include:

• Conducting new hire training (NHT) and refresher sessions
• Monitoring and auditing calls and cases for quality assurance
• Providing feedback and improvement plans to team members
• Ensuring compliance with industry regulations and company policies
• Preparing reports on training and quality performance
• Handling customer escalations effectively
• Identifying and implementing process improvements
• Ensuring adherence to client-defined process flows

Required Skills and Qualifications

To succeed in this role, candidates should have:

• Strong leadership and team management skills
• Excellent communication (verbal & written)
• Good analytical and problem-solving abilities
• Ability to work in a 24×7 fast-paced environment
• Experience in international voice process (IB/OB)
• Background in training or quality (Trainer/Quality Auditor)

Preferred Skills

• Knowledge of MS Word and Excel
• Ability to meet quality standards and deadlines
• High level of integrity and compliance awareness
• Strong team collaboration skills

Shift Timings

India (Night Shift):

• 6:30 PM – 3:30 AM IST
• 8:00 PM – 5:15 AM IST
• 10:30 PM – 7:30 AM IST

Candidates must be flexible to work in rotational shifts aligned with US operations.

Why Join Genpact?

Joining Genpact means becoming part of a company that is redefining the future of work:

• Work on AI, automation, and digital innovation
• Gain exposure to global enterprise projects
• Access continuous learning and career growth opportunities
• Collaborate with industry experts and innovators
• Be part of a values-driven and inclusive culture

Important Note

Genpact does not charge any fees during the hiring process. Be cautious of fraudulent job offers asking for payment.

Eligibility Criteria

To apply for the Management Trainee – Quality Analyst role at Genpact, candidates must meet the following criteria:

• Educational Qualification:
  Graduate or Post Graduate in any discipline
• Experience:
  Freshers and experienced candidates can apply (experience in training or quality roles is preferred)
• Communication Skills:
  Strong verbal and written communication skills
• Technical Skills:
  Basic knowledge of MS Word and Excel
• Domain Experience:
  Experience in international inbound/outbound voice process is preferred
• Role-Specific Experience:
  Experience as a Process Trainer or Quality Analyst/Auditor is an advantage
• Work Flexibility:
  Willingness to work in a 24×7 environment, including night shifts (US hours)
• Key Skills Required:
  • Leadership and team handling
  • Problem-solving and analytical thinking
  • Adaptability in a fast-paced environment
  • Attention to quality and compliance

Candidates who meet these criteria and are eager to grow in a dynamic work environment are encouraged to apply.

How to Apply

• Visit the official Capgemini website
• Review the job description carefully
• Click on Apply Now
• Create or log in to your profile
• Fill in your personal and academic details
• Upload your updated resume
• Submit your application
  📌Apply Now

About Genpact

Genpact is a global professional services and technology company that specializes in delivering digital transformation, business process management, and AI-driven solutions. Founded in 1997 as a part of General Electric and later becoming an independent company, Genpact has grown into a leading organization serving clients across multiple industries worldwide.

The company focuses on combining deep industry knowledge with advanced technologies like artificial intelligence, data analytics, and automation to help businesses improve efficiency and drive growth. Genpact works with some of the world’s largest enterprises, providing solutions in areas such as finance, customer service, supply chain, and operations.

With a workforce of over 100,000 employees across more than 30 countries, Genpact is known for its strong emphasis on innovation, continuous learning, and a performance-driven culture. The company encourages employees to develop new skills, take on challenges, and contribute to meaningful business outcomes.

Genpact continues to lead in shaping the future of work by leveraging digital technologies and intelligent operations to create long-term value for its clients.